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Return and Refund Policy

We process orders within 1 business day of receiving an order. If you send us a cancellation request within this time via email then we will be able to cancel your order. If you do not, then we are sorry your order has been processed and will be on its way to you.

Returns
Our policy applies 30 days from purchase date on NON-SALE items only. If your product was a non-sale item or 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Your product is considered a sale item if it has been discounted.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

– Gift cards
– Face or dust masks
– Downloadable software products
– Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition,  is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WHY CHOOSE US

TRUSTED SHIPPING PARTNERS

The Best In the Business

We use trusted 3rd shipping providers, such as the United States Postal Service (USPS) to ensure your parcel arrives to you safe and sound.

MONEY BACK GUARANTEE

Available For All Orders

All purchases can be fully refunded if you cancel your order within 24hrs of purchase. Contact us for more information on your order.

ONLINE SUPPORT

Need Assistance?

We pride ourselves on our customer service and are committed to ensuring you have a great experience with TJs. Please get in touch if you need anything.

HAPPY CLIENTS

The toy I bought for my little girl is of good quality and even better price! I got it in 2 weeks without a problem.

The embroidery kit looks very good and easy to do, especially for people who are starting to learn. It came complete with instructions. Excited to start this new hobby!

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